Top 7 Best food delivery tracking system

If you are looking to cut costs and gain more control over your food delivery operations…

Perhaps you identify with one of these situations:

1. You have your own fleet delivery tracking but it's expensive and time consuming to run operations 
2. You want to streamline the delivery process with auto-dispatch to your drivers but you don't know how
3. You want to track your drivers and notify your customers when the driver is nearby
4. You might have problems in cases of disputes or claims and it would be great to have proof of delivery integrated in your system
5. You would like to give your drivers the best route to save costs and delivery faster

On the other hand, if you don't yet have your own fleet and are considering moving away from third-party services like Deliveroo, UberEats and Lalamove, which often charge significant commissions on every order, this might be a beneficial step

The right delivery management software like Kosmo Delivery is key in this transition.

This system helps you reach customers outside your restaurant and makes managing orders, coordinating teams, and delivering to customers easier. 

It's not just about saving money; it's also a way to regain control of your customers' experience. 

You can easily plan delivery routes, assign them to drivers, confirm deliveries, and keep your customers updated, all in one place.

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To assist you in making an informed choice, we have thoroughly evaluated the top delivery platforms of 2023. Our focus has been on identifying solutions that best meet your restaurant’s specific requirements and financial goals

Top 7 Best food delivery tracking system

Top 1: Kosmo Delivery for every business size with Free Trial

Kosmo Delivery stands out as an exceptional choice for businesses seeking a versatile delivery software solution, offering packages tailored to different business sizes and needs starting from just 69$.

Kosmo has a longstanding history of addressing challenges faced by restaurants and catering companies. A notable example is Hawkr, an expanding homemade food delivery marketplace in Malaysia, which encountered several hurdles with their initial delivery model.

Hawkr's primary reliance on third-party couriers led to various issues:

• Inconsistent Timing: The couriers often arrived too early or too late for pickups, disrupting Hawkr's delivery schedule.
• Driver Availability: A frequent shortage of drivers resulted in order delays, negatively affecting customer satisfaction.
• Food Handling Concerns: Improper handling of food by some couriers compromised the quality and freshness at the time of delivery.

To overcome these issues, Hawkr transitioned to using a small fleet of in-house drivers to improve the delivery experience.

However, the team faced a new challenge: they lacked the resources to develop an in-house delivery management system. 

Relying on manual methods like Google Sheets and WhatsApp was inefficient, prone to errors, and difficult to scale up.

Kosmo offered Hawkr a comprehensive solution with a driver app for their in-house team, integration with local couriers like Lalamove and pandago, and an all-in-one platform for managing and tracking all deliveries in real-time.

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Top 2: ShipDay

Shipday excels as a delivery solution for small, independent businesses, offering a free baseline subscription and 300 monthly deliveries. It's ideal for budget-conscious restaurants with lower delivery volumes, providing great value with its user-friendly system.

Pros:

• Offers a 30-day free trial on premium tiers.
• Provides a baseline subscription at no cost.
• Features built-in SMS texting tools and Google Verified Address functionality.

Cons:

• Lacks prebuilt POS integrations.
• Free deliveries are limited to 300 per month; additional deliveries are subject to a per-delivery charge.
• Customer service is not available 24/7

Top 3: Tookan

Tookan is a versatile on-demand delivery management service catering to businesses from small-scale to enterprise levels. It's particularly effective for restaurants managing in-house driver teams, offering seamless integration with restaurant POS systems such as Square and Revel Systems. Here's a breakdown of its pros and cons, and overall suitability:

Pros:

• 14-Day Free Trial: Allows businesses to test the service without commitment.
• 90-Day Searchable Delivery Log: Enables easy tracking and analysis of past deliveries.
• 24/7 Customer Service: Provides round-the-clock support for any issues.
• Unlimited Drivers: All subscription plans support an unlimited number of drivers.

Cons:

• No Free Subscription: All plans require payment after the trial period.
• Extra Fee for Route Optimization: This feature incurs additional costs.
• Order Limitations: Subscription plans come with caps on the number of orders.

Top 4: Toast

Toast is a widely recognized restaurant POS system, known for its versatility and affordability. Here's a breakdown of its pros and cons, and overall performance:

Pros:

• Third-Party Platform Integrations: Directly integrates with various third-party platforms.
• POS-Built System: Supports multiple delivery streams, suitable for diverse restaurant operations.
• Cost-Effective Options: Offers $0 software and hardware options for budget-conscious users.

Cons:

• 2-Year Contract: Commitment to a relatively long contract is necessary.
• Additional Fees for Delivery Tools: Extra charges apply for using delivery management tools.
• Exclusive Payment Processing: Users are required to use Toast for payment processing.

Top 5: Revel Systems

Revel Systems stands out as a popular iPad-based restaurant POS system with an integrated delivery module, Delivery XT. Here's a summary of its advantages and drawbacks:

Pros:

• Integrated iPad POS: Comes with a high-functioning iPad POS system.
• Support and Training: Offers 24/7 customer support and optional on-site product training.
• Driver App: Includes an affiliated smartphone app for drivers.
• Unlimited Deliveries: Allows unlimited monthly deliveries without per-delivery fees.

Cons:

• POS Exclusivity: Only available with the Revel Systems POS.
• Cost: May be too expensive for small, family-owned restaurants.
• Long-Term Contract: Requires a 3-year contract commitment.

Top 6: OnFleet

Pros:

• Community Support: Onfleet has been essential in enabling effective service to communities, especially during challenging times.
• Ease of Use and Implementation: The software is praised for its intuitive design for both dispatchers and drivers, making it an efficient choice.
• Business Enhancement: Many find Onfleet to be a significant asset for their businesses, noting its robust yet user-friendly nature and excellent customer service.

Cons:

• Limited Mobile Support for Dispatchers: A notable drawback is the lack of mobile support for dispatchers, which could hinder efficiency.
• No Customer App: The absence of a dedicated customer app is mentioned, which could otherwise enhance the overall user experience.
• Complex Reporting: Some users find the reports difficult to manage and interpret, indicating a need for more user-friendly analytics.

Top 7: DeTrack

Pros of DETRACK:

• Integrated Route Optimization: DETRACK offers this feature, which suggests it can optimize delivery routes for efficiency.
• Unlimited drivers: The service seemingly supports an unlimited number of drivers, indicating scalability.
• Electronic POD (Proof Of Delivery): DETRACK offers electronic proof of delivery, which can streamline the delivery confirmation process.

Cons of DETRACK:

• Free Trial: DETRACK does not appear to offer a free trial, which could be a downside for those wanting to test the service before committing.
• Drivers Real-time location: The service might not offer real-time tracking of drivers, which could be a drawback for live logistics management.
• 3rd-party couriers Integration: DETRACK does not seem to integrate with third-party courier services, which could limit flexibility in delivery options.

In a nutshell

If you're running a restaurant and thinking about shaking up your delivery game… It's all about how choosing the right delivery management software, like Kosmo Delivery, can really make a difference. 

Cut down on costs and be the boss of your delivery process - say goodbye to those high fees from apps.

Getting the right software is like adding a secret ingredient to your restaurant's success recipe - it makes everything better! 🍕