Guide to Last Mile Delivery in Malaysia

This is your guide to last mile delivery in Malaysia and this post might be for you If you are looking for:

• A Route Optimization App in Malaysia that not only delivers your client's orders faster but also saves on fuel costs,
• A Fleet Management App in Malaysiadesigned for your drivers or third-party drivers, providing them with the quickest routes and enabling Proof of Delivery capture,
• Real-time Tracking capabilities for your customers to know exactly when their order will be delivered,

Then, Kosmo's Delivery Management Platfform is the way to go.

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An Introduction to Last Mile Delivery in Malaysia

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If you're running an online business or e-commerce store, then you must have heard the term 'Last Mile Delivery' quite often.

As the name suggests, last mile delivery is the final stage of the delivery process where the product reaches its intended destination. 

Due to the growth of e-commerce companies, last mile delivery has become a crucial component of the logistics sector in Malaysia. According to projections, eCommerce sales in Malaysia would rise from US$7.1 billion in 2021 to US$13.8 billion in 2025. The World Bank group has predicted that between 2024 and 2028, the nation would have a high-income economy.

According to GlobalData, this is the estimated E-commerce value of Malaysia for the following years:

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What are the advantages of Last Mile Delivery in Malaysia?

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Last mile delivery has many advantages, not only for businesses but also for customers. 

Benefits for businesses

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Last mile delivery in Malaysia helps to improve customer satisfaction and loyalty, which in turn helps to increase sales and revenue. It also allows businesses to expand their reach and serve customers in areas where they previously could not.

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Benefits for customers

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Last mile delivery provides convenience and flexibility. 

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With the rise of same-day and next-day delivery, customers can receive their packages faster than ever before. This has become especially important in the wake of the COVID-19 pandemic, where many customers prefer contactless delivery options.

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Give your customer the power to choose delivery options with Kosmo’s Delivery API.

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What are the challenges of last mile delivery in Malaysia?

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Challenge: Traffic congestion.

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Traffic congestion is one of the biggest challenges that logistics companies face when it comes to last mile delivery. Not only does it lead to longer delivery times and unhappy customers, but it also adds to the cost of delivery. 

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Solution: Route Optimization

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With the help of Kosmo's route optimization technology, last mile delivery in Malaysia can be streamlined and made more efficient. 

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Our platform allows delivery drivers to plan the most optimal routes to avoid traffic congestion and reduce delivery times. This not only saves time and money but also reduces the environmental impact of last mile delivery.

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With Kosmo’s Delivery API for businesses, you are also able to track in real-time the location of the driver. 

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Get a Demo Now!

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Challenge: Delivery Failures

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This can happen due to a variety of reasons, such as incorrect addresses, missing or damaged packages, or even theft.

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Solution: Proof of Delivery (POD)

In order to reduce delivery failures, Kosmo has built a Proof of Delivery (POD) mechanism. Customers may track deliveries in real-time and get alerts when their products are delivered thanks to our POD system. 

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Customers are always informed of the whereabouts of their packages thanks to this, and delivery difficulties are readily fixed. 

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Moreover, our POD system mandates that the client sign for the delivery in order to offer an additional degree of protection and responsibility.

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Start Delivering Now!

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Last Mile Delivery in Malaysia in 4 steps with Kosmo

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To streamline the last mile delivery process and improve the customer experience, Kosmo has developed its own last mile delivery platform. All in one platform.

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Why Last Mile Delivery Tracking is important in Malaysia? 

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Optimised last-mile delivery services may help e-commerce businesses streamline their operations, saving them a lot of time and money. Last-mile delivery is a critical part of logistics and fulfilment. 

Businesses are including last-mile delivery into their business strategies as more and more realize how important it is. Even medical companies realized how important courier apps are.

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Learn from a Study Case:

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As an example, Hawkr a handmade food delivery market that serves several Malaysian cities. They want to make it possible for anybody to launch a food company from the convenience of their own homes. 

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The Hawkr team compared real costs and anticipated delivery times on various courier platforms to determine which carrier would be best for each purchase, which made the process inefficient and resulted in higher delivery costs. The low availability of the couriers during peak hours was another issue.

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Now, Kosmo has helped Hawkr organize all their deliveries on a single platform, saving costs and optimizing the customer experience. Here the whole story.

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Get a Demo Now!

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Integrate Kosmo's Last mile delivery platform to your Shopify Business

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Whether your e-commerce platform is Shopify, Wix, or WooCommerce, integrating last mile shipping may be a challenging task.

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Kosmo is the simplest method to include last-mile delivery with Shopify.

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With only one click, link your online company to Kosmo's network of last mile couriers. Choose the ideal courier service for your company, then start real-time tracking your orders.

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A variety of e-commerce systems, including Shopify, Wix, and WooCommerce, are compatible with Kosmo's Delivery API without any issues. This indicates that you don't need to adjust or modify your website significantly in order to incorporate Kosmo's app to your current platform.

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Malaysia’s Top Last Mile Delivery Companies

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Pandago

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Pandago is an on-demand delivery service that lets you to send items, such as meals, papers, parcels, and gifts, to your customers, business partners, family members, and friends.

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Lalamove

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Allows instant, door-to-door and schedule delivery in Malaysia. With different vehicle options.

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This are the Lalamove Delivery Rates in Malaysia:

Image took from Lalamove MY site on 16/3/2023

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Borzo

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They offer Same Day delivery in Malaysia, from RM 4.25.

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