A Guide to Last Mile Delivery in Singapore

First of all, What we mean by Last Mile Delivery

If you've ever bought something online, you may be familiar with the phrase "last mile delivery." Last mile delivery refers to the final leg of the delivery process, from the distribution center to the end-user's doorstep. 

In Singapore, last mile delivery services are becoming increasingly popular as more people opt to shop online. According to TradingEconomics, this is how the consumer expenditure grew from 2016 to 2019:

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And it is expected to grow by 12.20% from 2023 to 2027, according to Statista.

Why Last Mile delivery is important

Consumers expect faster deliveries

Consumers are willing to switch brands if they don't receive what they want quickly. In fact, a study found that 52% of customers expect same-day delivery with a minimum purchase of only $40.

Reliable Delivery is a must

As it affects whether the consumer receives their goods on schedule and in excellent condition, the precision of the delivery is essential for ensuring customer happiness. It's a good idea to have a plan in place before you start your project. In addition, if the box is broken or poorly packaged, the client can feel unsatisfied with the product and be less inclined to make another purchase from the seller.

Customers want their delivery to be precise and timely in the fast-paced world of today. Because of the ease it provides, they frequently opt to purchase online. If the delivery is delayed or incorrect, though, the whole point of purchasing online is lost.

That’s why Kosmo’s couriers use Proof of Delivery.

Once you have a Proof of Delivery, you may be sure that the items were delivered safely (POD).

The driver will be prompted to take photographs or collect the recipients' signatures as proof that the delivery was accomplished when a provider has POD enabled.

Proof of delivery is essential for settling disputes with your customers in the event that the items are not delivered in good condition or to the intended location.

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How do Last Mile Delivery services work with Kosmo’s App?

What are the challenges associated with Last Mile Delivery?

Challenge: high delivery costs

Last-mile delivery can be costly because of things like gasoline prices, car upkeep, and driver salaries. Customers may be charged large shipping fees as a result of these expenses, which may deter them from making purchases or damage the retailer's reputation. 

Solution: Different Delivery Options and better delivery routes.

Using technology to improve delivery routes can help solve this problem by minimizing the number of trips and distances travelled. With Kosmo’s Delivery API for businesses, can be solved.

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Challenge: Lack of Transparency with Delivery Tracking

Consumers want to know where their packages are and when they will be delivered, but conventional monitoring techniques like text messages or email updates can be erratic and opaque. 

Solution: 

Using real-time tracking technology, which enables consumers to follow their packages in real-time and receive precise updates on delivery status, is one way to overcome this problem.

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Customers may also use a self-service site where they can see delivery progress, set delivery windows, and modify their delivery preferences thanks to last mile delivery businesses.

Singapore's Top Last Mile Delivery Companies

Grab Express

Allows instant, schedule and same day delivery (4 hours) in Singapore and Philippines.

GrabExpress enables door-to-door delivery so the sender is spared the trip to the post office or the need to leave the package at a collecting location.

GrabExpress also makes use of a big, well-trained fleet of drivers, who can be live-tracked by both sender and recipients.

Lalamove

Allows instant and schedule delivery in Singapore. With plenty of vehicle options.

This are the Lalamove Delivery Rates:

Image took from Lalamove site on 14/3/2023

Pandago

Pandago is an on-demand delivery service that enables you to send goods to your clients, business partners, loved ones, and friends, including meals, papers, packages, and presents.

Pickupp

Pickupp Last Mile Delivery service makes sure that your packages are delivered quickly and efficiently to their final destination.

Their team of professional drivers and logistics experts ensure that your packages arrive on time, every time. Pickupp also provide Pick-Up & Drop-Off (PUDO) services, which allow you to drop off and pick up your packages at convenient locations throughout Singapore.

Zeek

Their Instant Delivery service provides on-demand shipping for quick commerce, with high fulfilment rates and SLA monitoring to ensure accurate and timely delivery. Using big data analytics, Zeek optimizes order assignment and pairing for maximum efficiency.

Zeek also has a flexible delivery with multiple points or stops available which might reduce costs and provide flexibility to the user.

Ninja Van

‍Ninja Van is able to help you with online selling whether you are an SME or a big corporation. Prepare logistics with a good route planning.

QXpress

The Qxpress Worldwide network keeps track of all contacts and offers the international business community quick, dependable, and secure express delivery services to numerous nations and territories, including Singapore.

Gogox

Their services start from 10$. They offer an extensive network of drivers and fleet vehicles with on-demand and scheduled delivery services.

How can Kosmo help you?

Kosmo's Delivery Platform allows consumers to access a network of last-mile couriers. 

With Kosmo, companies can provide any kind of product to customers without the hassle of having to do each difficult integration by hand.

Pay as you go, request the best delivery option with a click, and automate logistics. Track your orders with real-time.

Get the power to the customers, let them choose what delivery option fits better.

Streamline your delivery.

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