Kosmo Product Update - October 2023

Hi everyone,

Find below the most relevant product updates from October 2023, feel free to reach out to know what else is new in Kosmo!

Delivery Management Platform:

🗺️ Map view

Thanks to the new Map View, dispatching and logistics teams can easily monitor all the live and planned orders in a dynamic and interactive map updated with real-time data.

    📍Live Driver Locations: Track the real-time location of all active drivers and the last registered location of drivers that recently went offline

    🚚 Route Tracking: Watch as orders move along their planned routes in real-time, ensuring deliveries are on track and efficient.

    🔍 Smart Filtering: Filter by various factors such as delivery status, driver name, and zone, focus on the most critical orders and find the perfect driver for manual assignment.

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Learn more about Kosmo

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🔁  Custom Dispatching Rule

At Kosmo, we understand that every delivery operation is unique, and flexibility is key to success. That's why we're excited to introduce the "Custom Reassign Rule". This new feature empowers you to create your own re-dispatching logics, tailored to your specific needs.

    🚚 Define Fleet Priority: Set the order in which you want your fleets to receive delivery orders.

    ⏳ Reassign time: Determine the maximum time you're willing to wait for drivers from a particular fleet to accept an order before reassigning it to the next fleet.

    🚀 Maximize Efficiency: This feature saves you valuable time and effort that would otherwise be spent on manual reassignments. Streamline your operations and maximize your on-time delivery rate.

💬 WhatsApp chat to drivers

Now, you can easily connect with your drivers via WhatsApp directly from Kosmo “Active Orders” dashboard. Just click on the chat icon and start chatting with your drivers or answer their questions. This new feature further simplifies logistics’ teams and dispatchers’ jobs for more efficient operations.

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Kosmo Drive (Driver App)

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❌ Failure reasons and  🔁 Return task

Now, when drivers can’t successfully complete a delivery, they can simply click "Failed" and provide details on the failure reason, which will automatically create "return" task which will prompt the driver to bring the order back to the pickup location 🚚🔙

These features empower our teams with logistics insights and enable data-driven actions for lower failure rates, while granting drivers more autonomy in handling returns. Smoother operations for all 🚀

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These updates are designed to make your experience with Kosmo even more productive, efficient, and customer-centric. We believe they will help you elevate your delivery management to new heights.

If you have any questions or feedback or if you simply want to know more, feel free to reach out to francesco@kosmo.delivery.

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Thanks,

Kosmo Team

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