YoloFoods Streamlines Local Delivery with Kosmo

Customer Introduction:

YoloFoods is a Healthy Meal Plan Delivery operating in Singapore and Malaysia. They prepare and deliver fresh ready-to-eat meals every Monday to Friday, helping customers save time, achieve their fitness goals & live their best life while taking care of their nutritional needs. Customers can easily pick a plan, personalize it, and schedule their deliveries.

Yolo’s orders are delivered by a fleet of dedicated drivers who have been trained to deliver food and to follow the SOP shared by the Yolo team.

Problems:

As Yolo continued to grow and expand its services, it encountered several challenges in managing its local delivery operations. The primary pain points included:

1. Manual Routes Creation: Yolo's delivery team was manually creating routes for drivers, often leading to inefficient routes that increased delivery times and risk of delay. The route creation before Kosmo was also very time-consuming: it could take up to 2 hours per day for the team to plan the orders for the next day. Yolo team could spend a great part of its day making sure that each order was assigned to a driver and delivered on time.
2. Manual Assignment: The orders were assigned to drivers via WhatsApp. Drivers accepted it by confirming via chat and then the dispatcher had to update the internal tracker. This process took a lot of back and forth between the drivers and the team and led to mistakes and unhappy drivers.
3. Low Customer Visibility on Live Orders: The team and the customers had low or no visibility on the real-time status of the deliveries. The drivers had to update and share the proof of delivery via WhatsApp which made it impossible to send real-time updates to the final customer.

Solutions:

To address these challenges, Yolo decided to implement Kosmo, a Delivery Management Platform focused on local delivery. After a fast onboarding, Kosmo provided several key solutions to streamline Yolo's local delivery operations:

• Automated Routes Creation: Kosmo allows the creation of optimized delivery routes based on customer locations and preferred delivery time with just one click. The new feature Zones, also allows the team to easily filter and cluster orders based on customer locations and easily assign them to the most suitable drivers

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• Automated Driver Assignment: The platform assigns the most suitable drivers to each delivery order or route, taking into account factors such as preferred area and driver capacity. With just one click, the team can assign hundreds of orders at the same time

• Driver App: Drivers are equipped with a mobile app (Kosmo drive, available for iOS and Android) that provides delivery instructions, navigation, and customer contact information, and allows drivers to capture the Proof of Delivery which is immediately shared with the team. The mobile app allowed drivers to increase their efficiency and to deliver more orders in a shorter time.

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• Automated Notifications: Yolo's customers now receive automated notifications about their orders, including estimated delivery times and a live tracking link, improving their overall experience. With accurate ETAs and a live view of the driver's location when on the way to the dropoff address, fewer customers reach out to the customer support team.

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Results:

Since implementing Kosmo to streamline its local delivery operations, Yolo has realized significant improvements across various aspects of its business:

1. 100s of Hours Saved Per Month: The automated route creation and driver assignment features have saved the dispatch team hundreds of hours each month, allowing them to focus on more strategic tasks.
2. Higher On-Time Delivery: By making drivers more efficient in their tasks, Yolo's on-time delivery rate has increased, leading to happier customers and improved customer retention.
3. Reduction in Support Calls: With improved customer visibility through automated notifications and live tracking, Yolo has seen reduced support calls related to order status inquiries.
4. Reduction in Delivery Cost: The optimized routes and driver assignments have led to a reduction in delivery costs, primarily due to more efficient routes and more efficient use of resources.

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In conclusion, Yolo's partnership with Kosmo has not only streamlined their local delivery operations but has also led to substantial time and cost savings while significantly improving customers' delivery experience. With Kosmo's innovative delivery management platform, Yolo is well-positioned to scale its growth and success in the competitive meal plan industry in Singapore.

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